Refund Policy
Our platform ensures your satisfaction with every booking. If a coach fails to attend a scheduled lesson, you will receive a full refund of the lesson fee promptly. In some cases, certain coaches may lack permit access to specific public courts or sporting areas. This may require adjustments such as waiting for your turn or mutually agreeing to change locations. If any lesson time is reduced, you may be compensated for the time lost. If a scheduled lesson cannot be conducted for any reason, you will receive a full refund promptly. We strive to provide a seamless booking experience and are committed to resolving any issues promptly and fairly.
How To Submit Refunds
If a coach does not attend a scheduled lesson, you will receive a refund shortly after submitting a lesson cancellation email to thesparkstart@gmail.com. In cases where you lose a portion of your scheduled lesson time, any compensation for the next session will be at the discretion of the coach based on their ethical response. We are committed to ensuring a fair and satisfactory experience for all our users and aim to resolve any issues promptly.